Privacy Policy

Ghost x Kitchens Ltd ("we", "us" or "our") is committed to protecting and respecting your privacy. This Privacy Policy ("Policy") has been provided to explain our privacy practices and how we may process your personal data.

This policy may change from time to time, so please check this page regularly to ensure that you are fully aware of any changes.

1. Who We Are

Ghost x Kitchens Limited (company registered number 13382984) which may be referred to as 'Ghost x Kitchens'. Under this Policy, we will decide how and why your personal data is processed. It is important to note that this policy only refers to Ghost x Kitchens Limited and has no affiliation with any other company which we may own.

We rent out ghost kitchens, which may otherwise be known as cloud or dark kitchens whereby we may process your personal data for the purposes of renting out commercial kitchens.

2. How We Collect Information

(a) Personal Information You Provide Us Voluntarily:

Visiting our website, namely the contact us form (www.ghostxkitchens.co.uk)
Using our web or mobile applications
Using or following us on social media platforms
By tagging us on any social media platforms
Email, phone-call, direct message or any other form of communication for corresspondence
Attending any events organised or sponsored by ourselves

(i) Personal Data That You Provide: We may collect and process personal data about you when you complete forms on our website, www.ghostxkitchens.com ("Website") or otherwise send us information. Our purpose for this is so that we can contact you about any services you have requested, respond to your enquiry or use your information for lease agreements you may enter into. We may also use this information to help us provide a better service to you by keeping a record of any correspondence. This includes (a) any information provided by yourself only via our 'Contact Us' form, social media pages, events, online or phone calls. We may collect your first name, last name, email, contact number, company name (if applicable) and any additional information you may include. (b) any information provided to report an issue with our website, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence. (c) if you disclose information to us or we collect information from you in any other way through our website. (d) if you recommend a friend through our referral scheme (please note it is your responsibility to attain consents for personal data you may provide to us from those who you are recommending to us and to provide them our Privacy Policy for them to understand how their personal data may be collected or used).

(ii) Online Services: We may collect and process personal data about you with other data obtained from other sources (both online and offline), such as from third parties and public sources. This includes (a) if you post a review of Ghost x Kitchens on sites such as Google Reviews whereby we may combine any personal data from the review with other information. (b) if you post any comments or pictures on social media in relation to Ghost x Kitchens. (c) if you connect with us on social media platforms, we may use data analytics and advertising tools to obtain personal data about you such as demographics, interests and other characteristics, to use for research and analytical purposes, as well as for targeted or online behavioural advertising.

(b) Personal Data We May Receive From Other Sources

We may obtain personal information about you from third parties who you may have previously consented to personal information being shared, in accordance with their personal privacy policies. This may includes other companies whom we commonly work with. The personal information we receive from them is typically your contact details, demographic information or information which you may have requested or expressed concerning a specific interest.

We may collect information by request or automatically that you may have provided, for example, through visits to our Website, attendance at events and survey responses. We may collect information about your device, including anonymous data collected by the hosting server, the Internet Protocol address used to connect your device to the Internet, browser type, and version, time zone settings, browser plug-in types and versions, operating systems and platforms. This may include details of your visits to our website to help us build a profile of our users and to report aggregate information for our advertisers. This is all statistical data to identify browsing actions and patterns and does not identify any individuals. We also use automated tracking technologies such as Google Analytics to collect information about your website session, browsing and device information for our legitimate business purposes.

(d) Cookies

We may use cookies when you use our website to help us improve our website, service and advertising. You can disable cookies by adjusting your browser settings. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookies Policy.

3. How We Use Your Personal Information

(a) Legal Requirements

If required, we will use your personal information to comply with our legal obligations which includes assisting public authorities, regulators or criminal investigations or to accurately identify you when you contact us or to verify your information provided. We may use your personal information to comply with the law and regulations if required.

(b) To Complete Contracts

We may use and process your personal data where you are in discussions with us regarding a business relationship between Ghost x Kitchens and yourself or a Company which relates to you. This includes using your information to ensure that the terms of our contracts are fulfilled in order to carry out or enter into any lease agreements with ourselves.

We may (where applicable data protection laws permit) use and process your personal information if it is necessary for us to pursue either our legitimate interests as a business or legitimate interests of another third party, for example, delivery platform partners. This includes (i) to correspond or communicate with you, (ii) for marketing activities, (iii) for analysis for future marketing strategies, (iv) to enhance or personalise your experience with us, (v) to verify the data we hold about you, (vi) to create a better understanding of you as a customer or potential customer, (vii) for network and information security, (viii) for prevention of fraud or other criminal activities, (viii) to comply with a request from you in exercise of your rights, (IX) for queries, complaints or claims, (X) for appropriate administration of your data in running our business and (XI) for the establishment and defence of our legal rights.

(d) Where You Have Provided Consent

We may use and process your personal information if you have consented for us to do so in order to (i) contact you about relevant goods and services, (ii) to invite you to events or interactions you have requested, (iii) to share your data with certain companies in order for them to contract you and (iv) where consent in required to process your personal data under applicable protection laws.

(e) Third Parties

We may transfer your personal data to a third party (i) as part of a sale of some or all of our business and assets (ii) for the restructuring or reorganisation of our business, (iii) if we are under a legal duty to do so, (iv) to professional advisors or insurers.

4. How Long We Retain Your Information

The length of time we keep your personal information for is dependent on a number of factors such as the method of collecting your information, our legitimate interests and for any legal basis. We endeavour to do our best to only hold your information for no longer than what we deem necessary.

5. Security of Your Personal Information

Ghost x Kitchens aims to maintain high security standards to ensure that your data is not leaked and held securely. Where possible, we will store your data electronically or in databases which can only be accessed with secure passwords and appropriate verification. It may be necessary for us to store your personal data in unstructured ways, such as on paper or in document formats which will be stored safely in locked offices or storage rooms. In this case, we would take precaution to ensure that the security and access to your information is maintained. It is important to note that although we try our best to maintain security of your data, it is at your own risk as we cannot guarantee security against accidental, unlawful destruction, loss, alteration, unauthorised access or insecurities of the internet. In situations where you are directed to other websites or third parties, it is important that you read their Privacy Policy as we cannot be held responsible for their dealings. Furthermore, if we have published any material electronically from a third party website or an email sent by a third party, we are not responsible for their Privacy Policy and practices so we recommend reading each parties own policies and practices.

6. Your Rights

You have certain data protection rights over the personal information we hold about you. Where you may wish to enact certain rights, we may ask for you to confirm your identity and where applicable and to locate your personal information. All responses will be within any applicable time limits under the relevant data protection laws. You have the right to make a reasonable request for a copy of the information that we may hold about you by emailing or writing to us. For purposes of writing this does not include WhatsApp or text message calls. We have a right to refuse where we believe it concerns other individuals or if we have a lawful reason to withhold the information. It is important that the information we hold about you is accurate, therefore, if you have reason to believe the data we hold is incorrect or inaccurate, you can inform us of this via email or writing. If we hold information that required your consent, you have a right to withdraw your consent at any time via email or writing, however, our use of your personal information prior to withdrawing is still lawful. You have a right to complain to the relevant data protection regulator that oversees the processing of your data if you are concerned about the way we have processed your personal information. You may contact the Information Commissioners Office (ICO) by visiting their website www.ico.org.uk for further details.

7. Contact Us

Our contacts details are as follows:

Company Name: Ghost x Kitchens Limited (company registered number 13382984)

Address: Ghost x Kitchens, 58-60, Higher Ardwick, Manchester, M12 6DA

Email: info@ghostxkitchens.co.uk

8. Changes to Our Policy

We may review this policy from time to time. Any changes will be updated on our website whereby changes will take effect 7 days after the date on which we have modified terms on our website. We recommend that you regularly check for changes and review this policy whenever visiting our website.

This policy was last updated in September 2022.

07586 853 504

Privacy Policy